Applicability of the Agreement-
This User Agreement incorporates the terms & conditions for NegotripPvt. Ltd. To render service to its’ customers using customer interface channels like its website, representative, offices, call centers, advertisements, information campaigns etc.
Further to the confirmation on both hands of availing services, user must acknowledge and accept the User Agreement. Unless a user acknowledge the agreement, he/she must not avail the services through Negotrip
Being a Travel Marketplace site Negotrip features the Tour Package of different Tour Operators/Destination Management Companies/Travel Agents in its’ portal. The Terms and conditions of booking, cancellation and other policies are based upon the Terms and conditions of the Travel suppliers/vendors and hence the users will stay responsible for ensuring compliance with the terms and guidelines of such suppliers/vendors.
The users using and obtaining services from Negotrip.com shall be expected to read and understood the terms & conditions of agreement, before booking.
Negotrip deserves the right to discontinue/revoke/terminate the service of as such vendors which are felt not up to the mark and the users must not question Negotrip regarding the same.
Negotrip reserves the right to terminate the access due to maintenance or any other reasons.
The user is liable to pay all the charges, fee, taxes, penalties and surcharges arising out of all the transactions against the delegation of service or service commitments on or before the due date, which is mentioned in the service order or in the policies on the website or application. Failure of payment may attract denial of service or cancellation of service commitments and ultimately the said service.
Negotrippvt ltd has the right to take transaction fee based on the transaction on use of the services. The same will be included in the displayed price.
The Rates may vary time to time as the rates are dynamic and depends upon the availability. Further it is instructed to solicit for the availability of rates before booking any Tour Services online/offline.
The user has to bear additional cost arising out of change in Tax, Visa Fee, and change in rates due to natural or unavoidable circumstances arising out of natural or artificial cause.
Due to cancellation of Tour Services arising out of unavoidable circumstances has to be covered according to the Travel Insurance coverage. Hence it is requested to avail your Travel Insurance to avoid such circumstances.
If due to any reason the reservation is not getting confirmed, Negotrip Pvt Ltd. will intimate the registered user regarding the same and may suggest the alternative arrangements for the given itinerary and package category, against which payment has been made. In case of it is not agreed upon by the user or customer or traveler, Negotrip Pvt Ltd. is not responsible to make another booking in lieu of unconfirmed booking or to compensate the earlier booking. In such cases Negotrip Pvt Ltd., will simply return the payment which has already been paid by the travelers in online mode against the given package.
All payment and refund will be governed by the Booking and cancellation policies mentioned by the respective Tour Operators/Destination Management Companies/Travel Agencies in the general context.
Refunds on cancellation charges or refund arising due to service denial will be processed to the respective account from which payment was made and the banking instrument will be remain same as it was used during the transaction. In the rarest occasion, where the problem in the banking instrument appears, and the user need to get refund in any alternative instrument bearing self-credential, user has to authenticate the account and the banking instrument from the registered mail id with the supporting documents, which will be asked by the Negotrip refund team.
In case of short charging of the Booking Amount, Cancellation Charges, Taxes or other such fee pertinent to booking, owing to technical errors or any other issues, Negotrip reserves the right to claim the balance amount against such bookings from the users and users must pay such amount to Negotrip. In case the payment is not honored by the user, Negotrip reserves the right to cancel such booking and retain the charges as per the cancellation policy.
Any increase in price or charges arising out of change in Govt. policies like new tax rules, new toll or permit policies or in any similar cases, will be applicable in immediate effect and the user must bear all such expenses and should cooperate in delegation and delivery of service by Negotrip and its’ vendors. Any imposition of extra charges will be in agreement with applicable law.
All payment arising out of any service or service commitments shall only be made to the official bank account, possessed by NegotripPvt. Ltd. Any payment made in any personal account or any other account not held in the name of NegotripPvt. Ltd., shall neither be authorized or nor be honored. In such cases where any representative of Negotrip asks, requests or insists in receiving the payment in other account which is not possessed by NegotripPvt. Ltd., need to be brought into the notice of the ombudsman team of NegotripPvt. Ltd., either by e-mail or over phone call.
The User(s) must not share the sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with anyone. If any misuse or leak of personal information occurs due to the negligence of User(s) then Negotrip shall not be held responsible for that.
The payment made to the franchisees or GSAs must be in favor of NegotripPvt. Ltd. only and any payment made to others account, not legitimately held by NegotripPvt. Ltd., shall be with personal liability of the users and NegotripPvt. Ltd. shall not be held liable for the same.
Information which are mentioned by Negotrip under confidential need to be maintained confidentially by the user and must not disclose unless need arising out of lawsuit or to serve the purpose of both the parties (Parties refer to Negotrip and it’s users).
Usage of the Mobile Number-
The booking confirmation, itinerary information, payment confirmation, Canellation and Refund status, schedule change, or any necessary information relevant to the Travel Services will be communicated via SMS or Voice Call in the contact Number/Mobile Number which is provided by the User. The User hereby unconditionally consents that such communications via SMS and/ or voice call by Negotrip is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
The users of Negotrip must indemnify Negotrip against all losses or damages occurred to Negotrip out of any action taken by TRAI, Access Providers or any authority due to any invalid complaint raised by its’ user with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
The User shall indemnify, defend and hold harmless Negotrip and its’ employee or management against all losses, liabilities claims, damages costs and expenses (including legal fees and other related expenses) asserted against and incurred by such indemnified persons, on the result of any representation or warranty provided by the User, or non-performance of any covenant by the User
It is the obligation of the user to obtain sufficient coverage under Insurance policy to compensate the unexpected losses arising out of unavoidable circumstances.
The User shall contact the insurance company directly for any claims or disputes and NegotripPvt. Ltd. shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
There can be exceptional circumstances where the Service providers like Tour operator, Travel Agents, Transportation or their service providers like Hotels, Airlines may be unable to honor the Booking confirmation due to various reasons like Technical and operational issues, climatic conditions, insolvency, labor unrest, , government decision, business exigency, route and flight cancellations, act of god, acts of war or terrorism, riots, sabotage, embargo, failure in transportation whether declared or undeclared, sabotage, embargo, epidemics or quarantine restrictions etc. which are beyond the control of Negotrip. In such cases both customer and service provider (Negotrip& its’ supplier) will endeavor to overcome, avoid and offset the effects caused by any event of force majeure, without any chaos. After the end of the event of force majeure, the term of usage will again become operative. However there may be a change in the service quality due to the effects of the events of force majeure.
The cancellation charges and refund policy may not be adhered to the normal payment and cancellation policy and will be guided by the situation and other circumstances. Customer may have to bear the loss or additional expenses caused to him or her due to the event caused by force majeure.
Negotrip is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
Feedback from Customer & Solution-
The Negotrip eagerly awaits to hear or receive any feedback from our users. Negotrip may contact you to get your valuable feedback to enhance our quality of service. In case the user doesn’t want to be contacted, he/she may write to Negotrip in firstname.lastname@example.org .
The user are only authorized to use it’s services and are not authorized to copy , transmit or create derivative works from such materials without express authorization.
The materials may be protected by copyrights, trademarks, or other intellectual property rights and laws. The violation of rules may attract criminal proceedings.
Visa Obligation of the User-
The travel bookings are made by Negotrip on behalf of the Travel suppliers which are featured on site and are subject to the applicable requirements of Visa, in case of international travel. The visa documents need to be authorized and processed by the embassy or consulate for the individual travelers. Negotrip or it’s suppliers are not responsible for any issues, including inability to travel, arising out of such visa requirements, delay in processing or denial of visa or and is also not liable to refund for the untraveled bookings, arising due to any such cases. Negotrip or its’ vendors will facilitate the service within the extent of their limit and are not liable for any such cases mentioned above.
Personal & Non Commercial Use Regulation-
The services which are offered by our Travel Marketplace portal are targeted to the individuals or groups for their personal use which must be Non-Commercial, hence the user may not modify, copy, distribute, transmit, display, publish perform, reproduce, transfer, license, create derivative work from, sell product or services from Negotrip, without prior written permission from the authority.
Right to Refuse-
Negotrip has the rights to deny service, unless the payment terms and conditions are not abided by. Any relaxation of Payment terms approval may be collected from the Authority on mail or in written document with authorized signature and proper seal.
Limitation on content usag-
Negotrip restricts modifying, copying, distributing, transmitting, reproducing, displaying, publishing, transferring, performing, licensing, creating derivative works from, or selling any information, products or services, software etc., obtained from this Website or App. Negotrip also prohibits to reproduce the contents and technical innovations from the website and applications unless the same is authorized by Negotrip to the party and may be guided by copyright and patent act.
Third party websites-
Negotrip website or App contains the material which is either licensed to Negotrip or owned by self. The material includes the design, look, appearance layout, and graphics of the content, which is displayed on the Website and App. Sometime Negotrip website or the application may provide the link to redirect to other website which are given for the convenience of the users. It does not signifies that we endorse the same website. Negotrip or it’s vendors are not responsible for the content or policies of the other websites to which our website or application is linked.
Negotrip disburses the commissions to its priority partners such as franchisee or GSA as per the mandate, governed by written agreement which was signed and agreed before by both the parties (Parties refers to Negotrip and its Vendors or Service Providers).
The commission to the priority partners such as franchisee or GSA shall be disbursed on completion of the service and on periodical basis only. No such claim before the periodic deadline shall be honoured by Negotrip.
The priority partners such as franchisee or GSA are not authorised to accept any payment in the other bank accounts, which are not possessed by NegotripPvt. Ltd. If the priority partners are found accepting the payment in their personal or any other account which are not possessed by Negotrip, strict action will be undertaken against such activities. In such cases, the partnership agreement shall be cancelled with the priority partners on immediate effect.
Negotrip on its’ extent of limit will ensure the content on its websites are free from virus and malwares. However the data obtained or downloaded through the use of website are entirely on the own risk of users. Negotrip shall not be held responsible for any loss occurred to its users or their computers or cell phones, arising as a result of download of data or information.
Negotrip reserves all rights for initiating and implementing necessary change and improvements in its website without any prior notice to the User. User(s) shall not ask for the clarification in such scenarios.
User(s) shall report against any objectionable, abusive, unlawful, defamatory, obscene, harassing, fraudulent, spam, invasive to privacy, against any religious beliefs, or is violating any applicable law to email@example.com. The ombudsman team of Negotrip shall investigate and take appropriate action against such activity and the culprits upon the confirmation.
Booking By Travel Agents-
The priority partners like franchisees or GSAs have the right of booking and transact with Negotrip website. The other players such as travel agents without having any legal agreement with NegotripPvt. Ltd., do not hold any rights of transaction and booking. If any such instances are found then the bookings shall hold invalid or be cancelled without any prior notice to such travel agents. Negotrip shall not be held responsible for the damage or incidental loss occurred to travel agents or their clients due to such cases.
The discounts and offers are valid for the traveller plays as a role of User(s) for the valid bookings where it is applicable. The agents found involving in any illegal booking or trying to take benefit of such offers without any formal confirmation or authorization from Negotrip, will attract legal action.
Being a Holiday Marketplace Negotrip plays a role of facilitator of holiday services and being a mediator connects the traveller or online user(s) with the holiday service providers or vendors. Being a facilitator the liability of Negotrip is limited to give the booking confirmation upon the final service confirmation of its’ service provider or vendors.
Negotrip with its’ limitation will endeavour in fulfilment of service committed by its’ service providers or vendors. The violation of service or service commitments by the service providers need to be brought into the knowledge of Negotrip and its’ Ombudsman team.
Security & Account Related Information-
The User has to create his own ID and Password for the registration on the website and access to the information and services on the website. The user must keep the confidentiality of its’ credential like user id and password. In case user has found any such cases where the password or account was being used illegally or any breach of security was occurred, then such cases need to be brought into the notice of Negotrip and its’ Ombudsman team.
Negotrip keeps all the data related to the bank information, credit card, debit card, net banking etc. secured and in an encrypted form in compliance with the applicable laws and regulations. Negotrip reserves the right of verifying the credit card or debit card of its’ users.
Fraud detection arising out of using unauthorized or expired credit card may attract criminal proceedings.
Negotrip maintains the industry standard of safety and security of keeping the essential information of the User. However, it can’t guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.
The User data as available with Negotrip shall be shared with concerned law enforcement agencies in case of any legal investigation without the knowledge of the User.
Misconduct by the Traveler at Host Destination-
Travelers who played as a role of User to book the service from Negotrip or the co travelers traveling alongside, shall be considered not to involve in any kind of misconduct or illegal activity like theft, smuggling, rape, murder etc. during the tour in host destination. The involvement in such illegal activity will attract criminal proceedings as per the governing rules and regulation of the host destination.