NegotripPvt. Ltd. (Negotrip), recognizes the importance of privacy of its users and maintains confidentiality of the User(s) information.
Users outside India-
The data shared with Negotrip shall be processed in India and such other jurisdictions where a third party employed by Negotrip may process the data on the behalf of Negotrip for the purpose(s) defined here in this policy. The data protection regulation are in agreement with Indian Jurisdiction and may differ from those of User(s) whose country of residence is not India.
User can withdraw the consent of processing the data by writing to the following email id: firstname.lastname@example.org. In such cases the processing of other special service requests shall be invalid due to withdrawal of consent as we need these data to serve you with your needs, especially when the booking is already made and the booking dates are live in the future.
Type of Information we Collect & its’ Legal Basis-
Types of Information we collect &Its legal Basics-
The below information are collected from our User(s) to serve them better and fulfil all sorts of Legal obligations. The information are required for Negotrip and its’ vendors or service providers for catering the service.
A- Registration on the Website:
The personal information which are required for customer registration to identify on the website and required by us are name, gender, marital status, email address, postal addresses, telephone or mobile phone number. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc.
B- Other information:
We many also collect some other information and documents including but not limited to:
Transactional history (other than banking details) to know your e-commerce activities, buying behavior.
Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services to detect your account related issue with Negotrip.
Data available from third party websites including social media channels which includes account related information like name, email address, friend list, profile pictures or any other information which are required for account setting.
Information pertaining to other travellers if you had made any booking on behalf of them with Negotrip website or Mobile Application. In such cases you must provide the information with the agreement of other travellers.
Passport details of each traveller may be asked for Visa processing in case of International travel. User(s) must furnish all the details related to Passport of all the travellers accurately.
How we Use Personal Information while Booking:
While proceeding for booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. The traveller’s details may be saved by Negotrip portal or Mobile Application for future usage or for the convenience of User(s) to complete the bookings faster. The usage of the above information include reservation confirmation, updating the transaction status, sending booking confirmation, updating or changing in booking(s), allowing our customer care or service provider to contact you, customising your request, request for review and update the content, validating account and sending verification message, contacting for any other service before or at the time of tour etc.. The communication can be done over phone call, SMS or Whatsapp.
Sometimes we may ask for any opinions, comments or feedbacks related to improvement of our product or content either in online mode, or offline mode. The information collected from the User(s) may be summarised or aggregated and may be used for betterment of our product and services and for future promotions.
Marketing Promotions Research & Programs-
Our Marketing Research programs help us to identify the preference and requirements of User(s), the service Gaps lies there in which will help us to enhance our product and services. The marketing promotion help us to update the User(s) regarding our new offers, products, periodic marketing promotional and other noteworthy benefits like saving plans on service consumption, loyalty benefits etc.
The Mobile Number and E-Mail ID of User(s) shall be used for the above mentioned reasons
Negotrip may launch reward programmes or loyalty programmes for the User(s). For this, it may share the Personal Information of its’ User(s) with its’ vendors or service providers in order to fulfil the reward or loyalty program requirements. The User(s) may choose to opt out of such reward programs by writing to us in email@example.com.
Duration of Keeping Personal Information-
The personal information of the User(s) shall be kept securely in our server for longer duration, even for life time in order to provide services, sending promotional mails, comply with legal matters, regulatory, tax or other accounting information etc.
In case our User(s) choose to opt out of getting contacted by requesting through mail, Negotrip shall remove the data from it’s server.
Cookies & Session Data-
The cookies can be controlled by the User(s) by changing the options on their web browser or using certain software programs. However we back our technology and genuineness of website and process of service delivery and blocking of which may hinder us to provide our customer seamless experience.
Session data consists of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. The session data are tracked and stored in our server which helps in analysing User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. The session data helps us in determining approximate geographic location of User's point of connectivity and User’s Internet Service Provider (ISP).
With whom we share Personal Information-
The information shall be shared with our direct vendors or service providers which includes Travel Agents, Tour Operators, Destination Management Companies, Car Rental Agencies and Hotel Chains or Individual Hotels. The vendors shall use it for own purpose of providing service and shall provide the same to the end user like airlines, hotels, bus service providers, cab rental, railwaysetc., in order to serve you better. Negotrip does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However the use of above information by the vendors are beyond the control of Negotrip and hence we cannot be made accountable for the same.
Negotrip shall share the personal information of its User(s) to business / alliance partners, our affiliate or associate entities, corporate affiliates or business partners or third parties for various purposes which includes but not limited to offering certain products or services, sharing promotional and other benefits, providing various referral services, offering several ancillary services like co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards, offering data base and technology related services like payment processing, data hosting, and data processing etc.
In case Negotrip is getting acquired by other company or merged with other company, we shall share the above information as a part of expansion/development/restructuring or for any other reason whatsoever without the further agreement of our User(s).
Negotrip shall occasionally hire any market research, survey agency or company or may depute own employee for accomplishing specific project. The third party market research companies or survey agencies are protected by confidentiality agreements which are in compliance with the applicable regulations.
Negotrip shall assign some of its’ employees to manage customer data or may share with some employees for various specified reasons like providing service, delegating information or for whatsoever reason.
Negotrip shall share the personal information of the User(s) for any regulatory, internal compliance or audit related requirements.
Such disclosure and storage may take place without the knowledge of User(s). We shall not be liable to any of the User(s) or any third party for any damages howsoever arising from such disclosure and storage
User Generated Content-
Negotrip provides platform for the User(s) to share their experience in terms of reviews, ratings and general poll questions. Negotrip may hire any third party to contact the User(s) and gather feedback related to the the recent travel of the User(s) with Negotrip or its’ vendors or service providers. The responses shall be collected through different means like app, SMS, Whatsapp or any other messaging service. The participation in this feedback process is purely optional and the responses of the User(s) are on their sole discretion only.
Withdrawal of Consent for Promotional Mail-
Negotrip shall send occasional e-mails to the User(s) for any promotional purposes, service related purposes and other noteworthy purposes but not restricted to these. However the User(s) can choose to opt out of getting contacted by requesting through mail at firstname.lastname@example.org. In case you have already given your consent to receive updates but latter changes your mind and want to withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website then you can withdraw or decline permission by writing to above mail.
How we Protect your Personal Information-
The payment in Negotrip website are secure as the personal data are encrypted before those come to our system through high level coding system.
Website has stringent security measures which enable to protect the loss, misuse, and alteration of the information under our control. The server in which we store the personal information of the traveller are highly secure. We follow strict guidelines to secure and protect the information against any loss or unauthorised access. We use secure payment gateway which accepts different payment modes like credit card or debit card or other banking information and processes the payment transaction. The Payment Gateways are highly secure and are widely used in the industry for their security benefits.
Right to Amend Personal Information-
Users can access, change or delete (except some mandatory fields) their personal information anytime by going through their personal id through direct log in or through other modes like facebook, Google or Instagram.
Eligibility to Transact-
User must attain at least 18 years of age to transact directly with Negotrip or to give consent for processing any personal data of the User(s).